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Post by oneleven on Nov 22, 2021 23:25:22 GMT
I loaded my game and noticed my ID was changed. This has happened several times the past few days but the game always took me to WHERE I was with the old ID.
Today I was NOT sent to a "point-of-progress" as happened previously. ALL my gems, characters, attractions, magic, concessions, and level 55 progress are gone.
I hope I get it back before the Le Fou Tower Challenge begins. I did miss out on getting him the first time.
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Deleted
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Post by Deleted on Nov 23, 2021 1:46:11 GMT
Sorry to hear you have lost your progress oneleven....have been there.
I assume you have not signed up at Discord, if I can be of help by posting your ticket number there, let me know.
Currently in my game, having connection problems.
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Post by oneleven on Nov 24, 2021 3:36:16 GMT
Anything that speeds up getting my game back is appreciated. I was given conversation #956827.
When I have more time I would like to ask some questions about Discord.
Sorry to hear about your connection problems. Having experienced them myself, I can empathize.
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Post by Deleted on Nov 24, 2021 21:23:43 GMT
Anything that speeds up getting my game back is appreciated. I was given conversation #956827. When I have more time I would like to ask some questions about Discord. Sorry to hear about your connection problems. Having experienced them myself, I can empathize. Posted your conversation # last night. Reading the latest posts on Discord, allot of players are having issues with ID changing. A post by Tasha. one of the mods helping out Amanda, says it can take at least 5 days to get back a response and maybe even longer. Customer Care takes care of all games at GL. They may have overwhelming problems with another game that would take their attention away from all the other games. Sounds like they need more Customer Care people! I have not received a post from Tasha directly related to my post, below is a post from a few days ago. Quote from Tasha: "Make sure to follow up with the Customer Care team to let them know what happened, and send them your new game ID if it has changed. If you still have your old game ID, you will need to send them that as well to see if they are able to restore your previous game data." Another issue many players are having is a prompt stating "unsupported bowser" which is also creating new ID's "For anyone experiencing unsupported browser issues when logging in (resulting in creating a new save file), please be sure to continue following up with Customer Care and provide any additional details that have occurred since your last contact. If it turns out to be a more wide spread and persistent issue, it will take some time for the dev team to be able to take the information and implement an adequate fix" I do hope you get helped before the TC starts. |
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Post by oneleven on Nov 30, 2021 14:33:22 GMT
It has now been 7 days that I have waited for a response from Customer Care. _  I even included my game credits pages that show NO ID after the game loaded. (it happened twice) _  This one from the 12th of November was changed on the 16th then the 19th then the 22nd (which is where I lost ALL my progress) It seems that moving some WINDOWS players from their own "memory islands" has brought GL more problems than the game UNITY they wanted. I have figured that the Tower Challenge is a bust for me BUT I am still hoping to get my game back (gritting my teeth and patiently waiting) SunTiger, I hope your connection issues are fixed. |
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Post by Deleted on Dec 2, 2021 2:28:12 GMT
Sorry to see you have not received any help yet, looks like things are getting worse for you. They really have a mess to fix.
My connection issue has resolved for now. Thanks for asking.
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Post by caterina on Mar 12, 2022 15:24:44 GMT
Tutto ciò che accelera il recupero del mio gioco è apprezzato. Mi è stata data la conversazione #956827. Quando ho più tempo vorrei fare alcune domande su Discord. Mi dispiace per i tuoi problemi di connessione. Avendoli sperimentati io stesso, posso entrare in empatia. |
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